WRV - - a service / retail biz that is lost
I support 'local surf shops.' Includes WRV. Might get a board bag for less money on dogfunk.com? Yes. I have stayed local.
I stopped by WRV VA B last week. Was looking for boards & board bags. Selected a board bag on my own, because after 10 minutes of being ignored by WRV staff I figured it out on my own. Selected a board bag, unhooked it & brought it to the counter. And then waited 5 mins. I know it was 5 mins, because I clocked it. Where in this world of gringo North American consumerism does anyone wait 5 minutes at a counter to purchase goods?
WRV. That's where.
The worst was yet to come. As I'm standing there at the counter, waiting, looking at bars of wax & assorted whatevers, an employee, approximately late 30's, named 'Shane' appears. "That it?" he grunts at me. I say excuse me? "Is that it?!" Shane states with a bit more eff you in his voice. I say, well, I'd like 3 bars of warm water wax & 4 bars of cold water wax. Shane slaps the wax on the counter & says that's $ 81.45. I say, uh, I'm guessing that you're not one of the owners? Shane: "huh?" Me: well, I'm not hearing much customer service here in your customer service business, and I don't like the way you just barked at me "that's it?." Shane says, "Don't know what to tell you, man." I say, well then, could I get a bag for the wax? And I hand him a Benjo, he hands me my change, doesn't say thank you, nothing at all, just stares at me like I don't belong there in WRV & like I'm not welcome at all.
I finally break: I say, "I gotta tell ya, you're a jackass."
Which, Shane is. A Jackass. He's destroying a business that someone built. He's pissing on the job opportunity that whoever owns WRV enabled him to have. At the very least, Shane is in the wrong business. Shane is unhelpful, totally rude, & does not understand client service as a business.
I own a service business. I would never stand for this treatment of my clients. If I heard it, his Manager would have to restrain me from firing his arse & from firing his staffer's arse.
Our clients will be treated as gold, nothing less, always !
This guy Shane would be in re-training in 2 seconds. If he didn't get it, it he didn't want to get it, see ya, find a job with the county government where people really, truly are just marking time & collecting a paycheck & screwing businesses with higher taxes.
I have heard from other friends & associates that their experiences with WRV mirrors mine. WRV must be creaming the tourists for the 90 day rack-it-up spell every summer.
My experiences with rusty.com, whiskeymilitia.com, dogfunk.com, and many other online retailers is friendly, professional, helpful.
Hello, WRV...?! That's what retail is, you clowns.
I would not return to WRV, and I would not recommend WRV to anyone. No wonder the 'local surf shop' is getting its arse handed to itself via the Internet shops.