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  1. #1
    Join Date
    Sep 2008
    Location
    MD - VA
    Posts
    2,352

    WRV - - a service / retail biz that is lost

    I support 'local surf shops.' Includes WRV. Might get a board bag for less money on dogfunk.com? Yes. I have stayed local.

    I stopped by WRV VA B last week. Was looking for boards & board bags. Selected a board bag on my own, because after 10 minutes of being ignored by WRV staff I figured it out on my own. Selected a board bag, unhooked it & brought it to the counter. And then waited 5 mins. I know it was 5 mins, because I clocked it. Where in this world of gringo North American consumerism does anyone wait 5 minutes at a counter to purchase goods?

    WRV. That's where.

    The worst was yet to come. As I'm standing there at the counter, waiting, looking at bars of wax & assorted whatevers, an employee, approximately late 30's, named 'Shane' appears. "That it?" he grunts at me. I say excuse me? "Is that it?!" Shane states with a bit more eff you in his voice. I say, well, I'd like 3 bars of warm water wax & 4 bars of cold water wax. Shane slaps the wax on the counter & says that's $ 81.45. I say, uh, I'm guessing that you're not one of the owners? Shane: "huh?" Me: well, I'm not hearing much customer service here in your customer service business, and I don't like the way you just barked at me "that's it?." Shane says, "Don't know what to tell you, man." I say, well then, could I get a bag for the wax? And I hand him a Benjo, he hands me my change, doesn't say thank you, nothing at all, just stares at me like I don't belong there in WRV & like I'm not welcome at all.
    I finally break: I say, "I gotta tell ya, you're a jackass."

    Which, Shane is. A Jackass. He's destroying a business that someone built. He's pissing on the job opportunity that whoever owns WRV enabled him to have. At the very least, Shane is in the wrong business. Shane is unhelpful, totally rude, & does not understand client service as a business.

    I own a service business. I would never stand for this treatment of my clients. If I heard it, his Manager would have to restrain me from firing his arse & from firing his staffer's arse.
    Our clients will be treated as gold, nothing less, always !

    This guy Shane would be in re-training in 2 seconds. If he didn't get it, it he didn't want to get it, see ya, find a job with the county government where people really, truly are just marking time & collecting a paycheck & screwing businesses with higher taxes.

    I have heard from other friends & associates that their experiences with WRV mirrors mine. WRV must be creaming the tourists for the 90 day rack-it-up spell every summer.

    My experiences with rusty.com, whiskeymilitia.com, dogfunk.com, and many other online retailers is friendly, professional, helpful.

    Hello, WRV...?! That's what retail is, you clowns.

    I would not return to WRV, and I would not recommend WRV to anyone. No wonder the 'local surf shop' is getting its arse handed to itself via the Internet shops.

  2. #2
    Join Date
    Mar 2010
    Location
    Virginia Beach
    Posts
    142
    Images
    2
    is that it??

  3. #3
    I've had similar experiences with them and I try to avoid WRV unless no one else has what I'm looking for.
    I went in the other day to pick up a pair of sidebite fins. The first sales associate was great, very helpful and friendly. Went back about an hour later to pick up a set of rear fins for a quad setup and the guy helping me acted like he didn't want to be there and was doing me a favor waiting on me.
    Customer service is becoming a lost art.
    I'd much rather give my money to Freedom or Surf and Adventure.

  4. #4
    So did you speak to the manager?

  5. #5
    Join Date
    Sep 2008
    Location
    MD - VA
    Posts
    2,352
    Quote Originally Posted by clintopher View Post
    So did you speak to the manager?
    No, I didn't seek out the manager. I was pretty steamed at that point. I figured that leaving would be the wiser course of action, before I ran my mouth & said things I couldn't take back.

    I don't actually need to correct or repair their business model for them, meaning if they are screwing up in the client service aspect, it's their business funeral. I didn't employ that arse. WRV did.

    I did send an email to the attention of the owner, via the WRV website. I don't expect a reply.
    Because a business that tolerates an employee like 'Shane' is a business that doesn't care about anything except bottom line profits. And that's not a biz that I'll spend money with. Ever.

  6. #6
    Join Date
    Aug 2008
    Location
    Berlin MD
    Posts
    425
    Quote Originally Posted by yankee View Post
    And that's not a biz that I'll spend money with. Ever.
    Except for the 80 dollar boardbag you just bought - AFTER being treated with disrespect by that idiot.

  7. #7
    Join Date
    Sep 2008
    Location
    MD - VA
    Posts
    2,352
    Quote Originally Posted by scotty View Post
    Except for the 80 dollar boardbag you just bought - AFTER being treated with disrespect by that idiot.
    Need the bag for a trip that's coming up fast; didn't feel like digging around on the Net / local shops, again. As I stated, I sent an email to WRV in re: the d*** they have working the counter. It's over, as far as I'm concerned.

  8. #8
    Join Date
    Sep 2008
    Location
    VA BEACH
    Posts
    1,329
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    23
    oh and i much prefer freedom than wrv. they're employees are super nice and informative, and the owner actually works and talks to the customers. minus the annoying summer time surf camp, their shop is legit.

  9. #9
    [QUOTE=yankee;138875

    I did send an email to the attention of the owner, via the WRV website. I don't expect a reply.
    Because a business that tolerates an employee like 'Shane' is a business that doesn't care about anything except bottom line profits. And that's not a biz that I'll spend money with. Ever.[/QUOTE]

    And yet you did spend money...strange. I would have walked and took my money somewhere else.

  10. #10
    I don't think I know Shane... but I can say that WRV employees Geoff and Dave are both super-cool, first rate guys. If you ever decide to give RV another shot, seek out either of these two guys and your experience will be 180 degrees from that which Shane provided. Hopefully Les or one of his managers will see this and set things straight.

    I can second what VBWaveski said in that Dave Shotten and all of his crew at Freedom have always been welcoming and super helpful.