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  1. #21
    [QUOTE=yankee;138875

    I did send an email to the attention of the owner, via the WRV website. I don't expect a reply.
    Because a business that tolerates an employee like 'Shane' is a business that doesn't care about anything except bottom line profits. And that's not a biz that I'll spend money with. Ever.[/QUOTE]

    And yet you did spend money...strange. I would have walked and took my money somewhere else.

  2. #22
    Join Date
    Mar 2012
    Location
    Central FL
    Posts
    4,049
    Quote Originally Posted by yankee View Post
    I support 'local surf shops.' Includes WRV. Might get a board bag for less money on dogfunk.com? Yes. I have stayed local.

    I stopped by WRV VA B last week. Was looking for boards & board bags. Selected a board bag on my own, because after 10 minutes of being ignored by WRV staff I figured it out on my own. Selected a board bag, unhooked it & brought it to the counter. And then waited 5 mins. I know it was 5 mins, because I clocked it. Where in this world of gringo North American consumerism does anyone wait 5 minutes at a counter to purchase goods?

    WRV. That's where.

    The worst was yet to come. As I'm standing there at the counter, waiting, looking at bars of wax & assorted whatevers, an employee, approximately late 30's, named 'Shane' appears. "That it?" he grunts at me. I say excuse me? "Is that it?!" Shane states with a bit more eff you in his voice. I say, well, I'd like 3 bars of warm water wax & 4 bars of cold water wax. Shane slaps the wax on the counter & says that's $ 81.45. I say, uh, I'm guessing that you're not one of the owners? Shane: "huh?" Me: well, I'm not hearing much customer service here in your customer service business, and I don't like the way you just barked at me "that's it?." Shane says, "Don't know what to tell you, man." I say, well then, could I get a bag for the wax? And I hand him a Benjo, he hands me my change, doesn't say thank you, nothing at all, just stares at me like I don't belong there in WRV & like I'm not welcome at all.
    I finally break: I say, "I gotta tell ya, you're a jackass."

    Which, Shane is. A Jackass. He's destroying a business that someone built. He's pissing on the job opportunity that whoever owns WRV enabled him to have. At the very least, Shane is in the wrong business. Shane is unhelpful, totally rude, & does not understand client service as a business.

    I own a service business. I would never stand for this treatment of my clients. If I heard it, his Manager would have to restrain me from firing his arse & from firing his staffer's arse.
    Our clients will be treated as gold, nothing less, always !

    This guy Shane would be in re-training in 2 seconds. If he didn't get it, it he didn't want to get it, see ya, find a job with the county government where people really, truly are just marking time & collecting a paycheck & screwing businesses with higher taxes.

    I have heard from other friends & associates that their experiences with WRV mirrors mine. WRV must be creaming the tourists for the 90 day rack-it-up spell every summer.

    My experiences with rusty.com, whiskeymilitia.com, dogfunk.com, and many other online retailers is friendly, professional, helpful.

    Hello, WRV...?! That's what retail is, you clowns.

    I would not return to WRV, and I would not recommend WRV to anyone. No wonder the 'local surf shop' is getting its arse handed to itself via the Internet shops.
    Solid post, couldn't agree more, and although i've never visited the shop up in VB, I personally own one of their boards and i'm disapointed to hear this is how they treat customers. You aren't the 1st i've heard this from, and certainly won't be the last. This is another prime example of a local shop "not getting it" when it comes to running a business.

    Obviously they've done some things right over the years or else they wouldn't be where they are today. However, most great businesses eventually fail and close up shop when they lose touch with customers or potential customers. When these local shops take on the "big business" philosophies (which is kind of ironic in the surfing industry), they are changing what made them great in the 1st place. Nothing wrong with these businesses being successful and making big money, but when you lose touch with what it was like trying to build your name, and build a business, you lose sight of what it was all about to begin with. Sure, profit is nice, and #1 priority of being in business, but #2 should always be taking care of your customers, and it's guys like "Shane" who take years and years of hard work and sacrifice by the people who started that company from the ground up and basically sh*t all over them and their dream.

  3. #23
    My dad has been surfing on WRV boards since about a year after they opened. I learned on an old 1968 WRV funboard and loved going to their VA beach store and the OBX store as I was growing up. 4 years ago I ordered 6 customs from them some for me, some for friends. The custom ordering experience was decent, but we hit a lot of bumps in the road along the way primarily having to do with the Kitty Hawk store manager Micki and the fact that it's next to impossible to talk to the shapers. WRV won't give you contact information. If the shaper feels they want to talk to you, they will call you. Luckily on my forms I had asked them to call me so I could actually talk to the shaper!

    2 years later I was ready for 2 more boards. I got in touch with the guys down at the Kitty Hawk store since that's where I ordered my stuff from and sent them the order sheets over. I called to verify they got them and they were going to get the quotes and call me back in a few days. After a few days, I never heard from them. I called them back, and they were "still working on the pricing." I waited another month and called again. Still nothing. This time they lost the sheets I faxed to them. They asked that I fax them again, so...I did.

    After another month of waiting, nothing. No prices still. I called and they said they still didn't have the prices. To this day, I'm still waiting on prices. That was 2 years ago. I gave up on them.

    Since then I have gone to the Bing shaping facility in Encinitas, CA and met with Matt Calvani and Margaret there. They were MORE then happy to talk to me, take me all around the facility, show me blanks and talk boards. I have since bought 4 Bing's and will have more to come. While I was there I also stopped next door and talked to Todd Bahne at Fins Unlimited and took a tour of their factory. It was a great experience and one that helped me realize how terrible WRV is with customer service.

    The weekend before labor day I had stopped in at the Kitty Hawk WRV on my way through town just to see what they had these days...As I was there the store manager, Micki (who has been there forever and ALWAYS has the I'm better then you attitude) was there. Someone was applying for a job in the shop. As Micki read through the guys application on the sales floor all he did was belittle and berate the guy saying he wasn't worth the $10.00 he was asking because life guarding doesn't help him sell boards and clothes. I feel doing that is extremely unprofessional and turned me away once again from doing business with them. It's been 4 years since I bought anything from any of the WRV shops.

  4. #24
    Join Date
    Apr 2008
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    In a state of flux
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    3,161
    you are dealing with surfers for God's sake! Do you expect us to act like real business people! if you do, you have absolutely no freakin clue and need to find another activity to do.

  5. #25
    Join Date
    Aug 2011
    Location
    Brooklyn
    Posts
    151
    Quote Originally Posted by aka pumpmaster View Post
    you are dealing with surfers for God's sake! Do you expect us to act like real business people! if you do, you have absolutely no freakin clue and need to find another activity to do.
    Surprising to hear from a guy with an Ayn Rand quote as his signature.

    I think that as a customer, you have a right to expect good service from the businesses you patronize, and if you don't get it, you take your money elsewhere. I've seen a few points on this thread about how businesses that put profit above the customer deserve to fail or something along those lines. I disagree. You can be in business solely for profit, but if you fail to understand that every cent of profit you earn comes from the hard work of your customers and the fact that they are willing to trade that hard work for your product/service, then you don't understand your business.

  6. #26
    Join Date
    Apr 2008
    Location
    In a state of flux
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    3,161
    we are talking about surfers here....The guy was probably pissed off that he was stuck in the shop while it was firing. not to say his attitude was right but I can understand it and have seen it a billion times over the years. some shops are like that (to be fair, i have no clue how WRV operates). They serve locals and do ok with that. If they don't know you, then they tend to be standoffish. If that is the way this shop works then go somewhere else.

  7. #27
    @roos3342 So you fill out an order form and that's how you get a 'custom' board? That sux if that's how it is done with these big name shapers nowadays.

    I've never really had any luck with custom board anyways. All of my boards are locally shaped, but the ones I use all the time are stock boards, not customized.

  8. #28
    Join Date
    Sep 2008
    Location
    VA BEACH
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    no it has not been firing all summer except for this past swell. the shop and its people just suck period. i actually have a ding on my wrv board and will take it to freedom as akward as it may be lol.

  9. #29
    Join Date
    Sep 2007
    Location
    melbourne beach
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    45
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    1
    Quote Originally Posted by aka pumpmaster View Post
    you are dealing with surfers for God's sake! Do you expect us to act like real business people! if you do, you have absolutely no freakin clue and need to find another activity to do.
    You're suggesting that surfers can't act professional, learn how to do a job, or even be friendly to their fellow surfers? I'm pretty sure you have no freakin' clue, or maybe you're just 15 and feel like you're entitled to be a kook on land because you think you can shred.

  10. #30
    Join Date
    Sep 2008
    Location
    MD - VA
    Posts
    3,225
    Quote Originally Posted by e-bot View Post
    You're suggesting that surfers can't act professional, learn how to do a job, or even be friendly to their fellow surfers? I'm pretty sure you have no freakin' clue, or maybe you're just 15 and feel like you're entitled to be a kook on land because you think you can shred.
    +1 ..........