So after this thread I went online and bought a few shirts from WRV and had them delivered. Got everything I ordered in a timely fashion, receipt included in the package and got the exact shirts I ordered in the correct sizes. No issues, and the prices were great too. Just thought i'd throw it out there....
Results 41 to 50 of 120
Sep 20, 2012, 09:20 PM #41
Sep 20, 2012, 09:44 PM #42
- Join Date
- Dec 2007
Sep 20, 2012, 09:46 PM #43
Sep 20, 2012, 11:50 PM #45Senior Member
- Join Date
- Aug 2008
Only time I've ever been into a WRV shop has been on the North Shore. The employee in there was absolutely classic. He came over from Cali to live the hippy-surf bum dream and shred the north shore, while working at a shop that paid him very little money. He had no reason to be nice to me. It was off-season. It was almost closing time. But instead of being a Shane about it, he talked to me for a while and told me the story about how he ended up in Hawaii. I wasn't going to buy anything, but I felt like I needed to after being treated so well. I brought up some fins and a couple tanks to the register. The guy looked at the stuff and said, "I'll give you 1/2 off the fins and take the tanks for ten bucks each."
I'll never forget that dude. And me writing about it now goes to show how important customer service is these days. I think that was the main point OP was trying to get across. You treat your customer well, give them something worth remembering, show them a good experience, and they will likely share that experience with others and recommend your brand.
My two cents.
Sep 21, 2012, 02:08 AM #46Member
- Join Date
- Jan 2011
Sep 21, 2012, 02:31 AM #47
Sep 21, 2012, 02:32 AM #48
Sep 21, 2012, 04:27 AM #49Member
- Join Date
- Jul 2012
However, I can go to e-bodyboarding.com, and when I have a question, Jay, as in former almost as great as Mike Stewart, Jay Reale will actually e-mail me back with very real answers to questions, or I can go online to any number of various shaper sites, either for surfboards or bodyboards (NMD comes to mind) and get very real answers to very serious equipment questions. Thus, the idea of anonymous internet sites is a complete and total farce. I get way better service online then I've ever got in any local shops in 30+ years in the water, so to tell me to be positive about kids who have no knowledge beyond whats in the latest magazine at the local shop is to tell me to stick my head in the sand and accept poor service. I don't think so. I refuse to shop local because the shops tend to be expensive and pretentious. In a world where its all about who you know, nobody knows me, because I spend my time surfing not trying to prove to some young kook how cool I am by surfing at the overcrowded spots, no matter where it is that I'm surfing.
If you want positive, its very hard for me to find a reason for me to give you any, but in VA Beach there is one minor exception, Austin Surfboards. There I find kindness, openness, and general Aloha. Everywhere else, and even at Freedom, for all those who proclaim its awesomeness, I find snobbery. I don't care to spend a lot of money on my sport, and at Freedom I feel as if I'm a lesser because of this choice. My fave there was I went in looking for a basic straw lifeguards hat, and the girl told me she'd lifeguarded for years and never heard of such a thing. There on the rack was one from Billabong. My problem is, I wanted one without some logo - a near impossible quest I know but excuse me for my peculiarities. Local shops just in general plain suck, the service sucks, and the prices super suck.
Sep 21, 2012, 05:38 AM #50
A really good post by TGThumbs. Thumbs up.....(couldn't help it, sorry)
The reality is that it is simply about client service: the company that values your business will understand that doing whatever it takes, within reason, will earn the business. The 'Net allows all of us to reach the best shapers & the best surf shops in the world.
I mentioned Rusty Surfboards in a previous post. Just a really impressive positive, professional, helpful attitude from the guys there. Others, like Austin (awesome dude, superb client care, gorgeous boards) are out there, too.
It seems that too many 'local' surf shops are aimed at nailing the tourons to the wall on pricing. Maybe that's how some shops meet their overhead. But that m.o. won't generate repeat biz from the surfers who would / could be the local shop's core business.
Last edited by yankee; Sep 21, 2012 at 05:44 AM.