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  1. #31
    Join Date
    Feb 2012
    Location
    Monmouth - NJ
    Posts
    220
    OK so where do you look for those deals? Wetsuit Warehouse?

  2. #32
    I'm shooting myself in the foot here but whiskeymilitia. You're welcome. You gotta look at the right time of year and such. Everything is around like 50% off. Send your wives and gf's my way bc they'll hate you for spending all your money on there. Board shorts are usually reasonable too. Hurley phantom's for 25$. Sign up for the private stash its free, has almost as good of deals. the deal of the moment feature blows these days. Snowboards too for 100-200$. I buy too much of my stuff on there.

  3. #33
    the private stash changes everyday. They drop 2 things add 2 things. And you can combine orders if you see something you like you can buy it put it on hold and check next 7 days and add stuff you like as you see it which helps on shipping costs with less expensive stuff that otherwise wouldn't be worth buying after shipping cost. I'm not affiliated with them its just mad confusing if you've never used the site before

  4. #34
    Join Date
    Aug 2011
    Location
    Two Rivers Area, NJ
    Posts
    238
    Quote Originally Posted by elementdtlop View Post
    the private stash changes everyday. They drop 2 things add 2 things. And you can combine orders if you see something you like you can buy it put it on hold and check next 7 days and add stuff you like as you see it which helps on shipping costs with less expensive stuff that otherwise wouldn't be worth buying after shipping cost. I'm not affiliated with them its just mad confusing if you've never used the site before
    Just made my first purchase on Whiskey Militia last month. XCEL 5/4 drylock for $200. Initially paid $240, but saw it about a week later for $200. Sent them an email and they changed the price. Will definitely use them again, and very psyched to try out the 5/4.

  5. #35
    I had a funny experience with Hyperflex in which I returned one lousy wetsuit and wound up with 3 - and a bunch of free gear.

    Bought a 3/2 and after a couple of sessions the very cheap barrel swivel stopped working so I couldn't seal the suit. Sent it back. Waited all winter. Called em in spring to ask where my suit was and they said they had me a new one two months earlier. I never received it. So they sent another one. Two weeks go by and I never got that one.

    Finally, I call them and it turns out the receptionist had written down my house number (118) wrong (the wrote 18). We correct the problem and they send me a 3rd suit.

    Then, a few days later, I go down the block and knock on the door of the little old lady at house #18 and she comes to the door and says, "I've been wondering what all these boxes keep coming to my house for." And she hands me two new boxes all with new wetsuits in em. She had kept the first one in her living room for 3 months!

    Now I had three suits. And in the last box they had thrown in a ton of extra free gear. They had also replaced the cheap barrel swivel with a much better one, clearly realizing the need to upgrade the product in response to the original problem.

    So, what started as a disaster ended with me really appreciating some great service. I'll buy from them again.

  6. #36
    Join Date
    Mar 2012
    Location
    Central FL
    Posts
    4,794
    Sounds to me Hyperflex is a very good company, each person with the exception of the OP has gotten fair treatment and in some cases, they went over and above what you can expect from most companies. They may not have the best product on the market, but it sure seems to me the customer service is top notch.

  7. #37
    Join Date
    Jun 2012
    Location
    Atlantic City
    Posts
    121
    Images
    21
    doesn't take a genius to understand that cheap means cheap. Cheap price, cheap product usually. My hyperflex 4/3 gave me a good couple years then same issues started happening... but it was cheap. So whatever. If customer support is important to you, spend $600 and get a great suit that lasts for 6 years or so... or buy a cheap one for say $300 and it lasts 3 years or so... you really end up spending the same amount either way.

  8. #38
    Join Date
    Aug 2008
    Location
    Berlin MD
    Posts
    475
    Quote Originally Posted by DawnPatrolSUP View Post
    They may not have the best product on the market, but it sure seems to me the customer service is top notch.
    Personally, when it comes to wetsuits, I'd rather have a better product than better customer service or repair policy.

    I don't know anything about Xcel or O'Neill's repair policy or customer service because the wetsuits I've had held up. To me the BEST kind of customer service is the kind you dont need.

  9. #39
    Join Date
    Mar 2012
    Location
    Central FL
    Posts
    4,794
    Quote Originally Posted by scotty View Post
    Personally, when it comes to wetsuits, I'd rather have a better product than better customer service or repair policy.

    I don't know anything about Xcel or O'Neill's repair policy or customer service because the wetsuits I've had held up. To me the BEST kind of customer service is the kind you dont need.
    I agree, it's nice to not have to ever need customer service, but like many have said before, you get what you pay for. If the company is willing to send you a new wetsuit if the one you bought breaks down too quickly then that's all you can ask. If you want a wetsuit that lasts much longer then I would suggest spending the extra money. I personally do not own a Hyperflex, I wear Ripcurl and O'Neil, and i've never had an issue with either company, and i've had them for a few years now. It's important to take care of your suit after a surf and rinse with fresh water and hang dry, this will preserve your suit. If you have a cheap suit or an expensive one, it won't really matter if you don't take care of it, nothing is made to last forever, at least not surf equipment.

  10. #40
    I used to buy all oniel products. All suits boots gloves rashguards everything. Then i bought a 5/4/3 tht was defective. Seams all failed on my third session. I begged them to replace, not repair, because it was obvious ALL the seams were going to fail eventually, but weeks went by and they sent me the suit repaired, despite the fact that i explained all my gear was oniel etc.. No surprise after a few more sessions te remaining seems failed.

    This time they agreed to replacement, but not the same suit. Gave me a choice between a suit with a zipper or a zipperless one. I said i wanted the zipper, and they sent me the zipperless. It was a ZEN I think. That damn velcro closure leaked horribly. I gave up. Bought a rip curl and gave the ZEN to a buddy that had no suit.

    That winter was ruined for Me. I was pretty broke back then sonI suffered much of the season without a suit. Ive never bought another Oniel product again, and never will. That was probably 10-15 years ago, and ive spent a fair amount of money on suits since. Even the big guys put out lemons. CS is important to me when I need it.