I lodged a drunken complaint and this was the corporate response I received.
"...Thank you for contacting Continental Airlines.
I certainly understand your frustration with fees being implemented when, in the past, there were no fees for surfboard baggage. In the face of increased operating costs, particularly rising fuel costs, Continental has implemented new fees and increased existing fees. This has taken place over the past few months, as the market environment has become increasingly complimented and difficult. Our goal is to provide our passengers with safe, reliable travel, while remaining a viable entity.
Please be assured that I have forwarded your concerns, in detail, to the appropriate members of our senior management team for their review. As we are continually striving to improve the level of service that we provide to our valued customers, your feedback is vitally important to us.
We appreciate your e-mail and hope to see you on a future Continental Airlines flight.
Customer Care Manager"
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Thread: Surfboard baggage...tools