Do not buy hyperflex products - they do not stand behind them

Discussion in 'Mid Atlantic' started by Nick827, Sep 12, 2012.

  1. Nick827

    Nick827 New Member

    2
    Sep 12, 2012
    I hate to have to trash a local company but after my experience with Hypeflex I have no choice. I had read good reviews on the company and liked that they were from NJ so i decided to buy some of their stuff (over the past year i have a 3/2 fullsuit, polypro rash guard, and some booties and gloves). At the end of the season two years ago I bought a new 2011 AMP 5/4/3 wetsuit and was initially happy with the product. I wore it once or twice and then the water warmed up and I put it away for the season. However, after about 5 sessions of use this past winter I went to put the suit on and noticed the zipper had come off and three teeth were broken. I was able to fight it and get the zipper back on to get me through the session. When I got home I emailed the company to tell them what happened and ask if I could ship it back to have the zipper repaired. After ignoring my initial email, I followed up and finally got a response telling me they did not have zippers in stock and that I should try to get someone else to fix it. Needless to say I couldn't find anyone that had a zipper that would work or a machine that would go through the suit. I called Hyperflex back and they again told me I was **** out of luck and there was nothing they would do. So basically I bought a brand new suit that is now totally useless. And the companies response was too bad. My 3/2 is now beginning to fall apart as well (taped seams coming undone, draw strings starting to tear). Bottom line is you get what you pay for. This company sells low priced products because they use low quality materials. I had a friend ship his excel suit back for a similar issue and they replaced it with a new suit (it took forever to get it back tho) and they are a much bigger company that probably doesn't need his business as bad. Do yourself a favor and pay the extra bucks for a different brand suit. I saved 100 bucks on the initial purchase but now I have to buy another suit so it is going to cost me more than double. They make **** products and worst of all DO NOT stand behind them. DO NOT BUY FROM THEM
     
  2. DawnPatrol321

    DawnPatrol321 Well-Known Member

    Mar 6, 2012
    So you created a profile today and this is your 1st post?
     

  3. MFitz73

    MFitz73 Well-Known Member

    Aug 21, 2010
    ah... this is a bs post... seems like every year around this time someone comes here and bashes hyperflex. Its kinda funny. All my suits from hyperflex are tip top.
     
  4. DawnPatrol321

    DawnPatrol321 Well-Known Member

    Mar 6, 2012
    I've never heard a negative word about them until now.
     
  5. brandx

    brandx Well-Known Member

    116
    May 6, 2008
    I have a 4/3 and a 5/4/3 plus various other products from hyperflex and love them all except the lobster claw gloves (not a big deal) had the 4/3 for 3 years now and holding together great.

    wonder what hyperflex's side of the story would sound like
     
  6. njsurfer42

    njsurfer42 Well-Known Member

    Nov 9, 2009
    this.

    you can't expect 100% of people to be 100% happy w/ everything. some people are going to be stoked on hyperflex (mattjohnson), others are not. personally, i think rip curl makes the best mainstream wetsuits on the market, but i know some people can't stand them & have had bad experiences w/ their suits. i've had bad suits from rip curl, too, but my overall experience has been positive.
     
  7. parippa

    parippa Well-Known Member

    58
    Mar 20, 2012
    I can only speak for hyperflex 5 mil boots, which i bought four years ago. They fit well, but always filled with water quickly. By the second season, they both had split seams and my feet froze. A friend of mine had the exact same issues with the same boots. We both swore them off. By now, I'd bet that hyperflex has improved their quality, but i'll probably never go back to find out.
    I've since gone with oneills and my homeboy went with excels. The oneill and excels are far superior and going into their third seasons in perfect condition.
    Like most high performance gear, you get what you pay for.
     
  8. MFitz73

    MFitz73 Well-Known Member

    Aug 21, 2010
    I think that its important to remember that the original post is most likely a spammer who sells a different brand of wetsuit...
     
  9. cepriano

    cepriano Well-Known Member

    Apr 20, 2012
    hyperflex is the only suit i wear,since its the only one i can afford.i support them 100%.i dont doubt your claims that your suit lost a zipper or whatever,but you get what u pay for.you pay 200$ for a 5/4/3 when quiksilver charges 500$.hyperflex suits dont last long,u get what u pay for but i still support them
     
  10. dudeman

    dudeman Well-Known Member

    264
    Jan 21, 2011
    This guys a liar. I sent them back a suit with a note about how the seams were not holding up...boom. new suit at my door in 3 days
     
  11. DawnPatrol321

    DawnPatrol321 Well-Known Member

    Mar 6, 2012
    The truth shall set you free!!!
     
  12. acrane7

    acrane7 New Member

    1
    Sep 12, 2012
    Just to add my two cents. I bought a Hyperflex 3/2 Flow 2 sessions ago and this is what happened to me. I listened to the local shop and the owner cut me a good deal, awesome! $100 for a new top entry suit. So it worked great, but that winter it got super cold in N.FL and the suit couldnt keep up, most 3/2s that year couldnt. But what ended up happening is after about 12 session the suit stretched out around the wrists and ankles to where they would roll up while I was paddling, No Bueno! So I called Hyperflex, they sent me a new suit and got to keep the old one. So 2 technically I have 2 and they each cost me $50, I am stoked. Their customer service was great, I think it depends how you explain your situation.

    As far as Hyperflex being a small company they are but owned by Henderson Wetsuits which is a huge diving wetsuit manufacturer. There suits are good for the money but if you shop around you can find amazing suits for the same price. I bought a new Oneil RG8 from Evo for $180 and that suit is beyond sick! I will probably not buy another Hyperflex but I know guys that will because they really like them. Good luck with getting your suit repaired, maybe call back and talk to someone else and just tell them you are a poor surfer who needs a break, thats what I did and it worked!
     
  13. rgnsup

    rgnsup Well-Known Member

    Jun 23, 2008
    Proof or it didn't happen...
     
  14. Briney

    Briney New Member

    2
    Sep 12, 2012
    I wish it weren't true, and maybe the original post is spam -- but -- after buying local (not really made in US, tho) from Wetsuit World in Avalon for many years -- BOTH the quality of the suits, and the willingness to help/repair went down the tubes.

    We have two 3/2, three 5/4/3 and all but one are falling apart at the seams. They fixed one, but told us we'd have to send the others away, at our cost. We bought them because they were guaranteed, and he told us to bring them back there, for repairs. Nope. Not anymore...

    It's likely that the once very nice owner/founder of Hyperflex stopped offering free repairs when he started to reduce costs and make inferior products.

    Won't buy any of their stuff anymore -- get any well made suit, on sale, off season.
     
  15. Briney

    Briney New Member

    2
    Sep 12, 2012
    Just curious, DawnPatrolSup -- why would that matter? Wouldn't wanting to warn others be a good reason to become a member?
     
  16. Mitchell

    Mitchell Well-Known Member

    Jan 5, 2009
    Same experience with 5 mm Hyperflex gloves. They leaked through the seams from day one...gave them to a kid after three sessions with freezing fingers.
     
  17. super fish

    super fish Well-Known Member

    Sep 2, 2008
    yeah i have had hyperflex boots and gloves and they have been super leaky...gonna be some new ones for this season.
     
  18. Shift

    Shift Well-Known Member

    49
    Sep 28, 2009
    I have 3 hyperflex suits 4/3, 3/2 and ss full, all amp. Got them all at a discount, so I cant complain, but def not top quality.

    for the 3/2 and ss full I really don't care about the durability of the suit, as some seams and tape are falling apart after a few uses, but for 4/3 and higher I would def recommend a higher end suit as the seams will start to wear quickly and you cant go cheap when it gets cold. Lame part about the 4/3 as well its only 4 mm in the chest and back panels, and maybe the groin area, but not in the legs, so it doesn't stay as warm as other 4/3s on the market.

    I mean if you look at the sealed seams on the outside of hyperflex suits(the liquid taping) and compare it to a another brand of suit, lets say o'neill, you can really tell a difference in the craftsmanship.

    Not trying to knock on hyperflex, but its the truth, take it for what it is, its a good suit, but not a excellent suit, but for a 3/2 or lower i really don't care about all the bells and whistles of a higher end suit and neither should you.

    Side note, I have a 5/4 xcel drylock and that thing is legit, but $$$.
     
  19. Koki Barrels

    Koki Barrels Well-Known Member

    Aug 14, 2008
    I've always bought O'Neill suits and have been more than happy with them. My old 4/3 ripped at the seams, but I take full responsibility, seeing as how i didn't properly rinse it after every session, but it still lasted me 3-4 years. One thing I've learned through experience, spending a little more for a better product is always a win-win. I have no experience with hyperflex suits, so I'm not really sure why i posted...lol.
     
  20. cresto4

    cresto4 Well-Known Member

    460
    Aug 19, 2010
    where's matt johnson when you need him?