Having trouble viewing forecast timeline/maps?

Discussion in 'All Discussions' started by Swellinfo, Apr 9, 2013.

  1. Swellinfo

    Swellinfo Administrator

    May 19, 2006
    We have received a couple reports of users having trouble viewing the Timeline graph and forecast maps. Is anyone else having trouble?

    Please first make sure to clear the cache in your browser, and then refresh. If you are still having problems, please reply here or send an email with your browser version and operating system, so we can look into it.

    Thanks,
     
  2. Mitchell

    Mitchell Well-Known Member

    Jan 5, 2009
    Using IE 9, cache cleared.

    The dropdown menus "GFS winds", "Pressure" under the winds tab and the waves tab "significant" "dominant" are visible but disappear when you try to click on them.
     

  3. Swellinfo

    Swellinfo Administrator

    May 19, 2006
    Hey Mitchell,

    This should be fixed for any IE9 users.
    Not sure if it influenced older IE browsers, but should be good to go now.

    Thanks for the heads up.
     
  4. WEBER

    WEBER Member

    6
    Sep 20, 2012
    Also having trouble, running Safari, cleared cache and refresh. Nothing.
     
  5. Scobeyville

    Scobeyville Well-Known Member

    May 11, 2009
    Cache cleared.
    Safari
    South san diego charts are not showing up
     
  6. Swellinfo

    Swellinfo Administrator

    May 19, 2006
    What version of Safari are you using?
    Example: version 5.0.1

    1. Open your Safari web browser by clicking on the Safari icon in the dock.
    2. Click on Safari in your Safari menu, located at the top of your screen.
    3. A drop-down menu will now appear. Choose the option labeled About Safari.
    4. A dialog box will now appear containing the browser's version number. The first number, located outside of the parenthesis, is the actual version of Safari. The second number, located inside the parenthesis, is the WebKit/Safari Build version.

     
  7. Swellinfo

    Swellinfo Administrator

    May 19, 2006
    Users, using Safari < 5.1, should now be seeing the flash Timeline and Maps.
    If you are still having problems let me know.
     
  8. Zippy

    Zippy Well-Known Member

    Nov 16, 2007
    Everything is now working normally on IE. I have no idea what changed.