Stringer cracked on brand new board

Never tried contacting them, but you should...can't hurt. I think you have a valid case, stringers shouldn't crack after a handful of uses.

 

It sounds like you got a board with a light glass job and your putting pressure dents on the deck of the board. I'm going to guess it's your knees causing the dents. The stringer is the wood piece running down the middle of the board, you haven't cracked that and it's still ride-able.

 

yup. might be a light density blank, too. might be nothing to do w/ the glassing, but the blank is too low density & is crushing beneath your weight. given that CI is known for being a high performance board company that glasses boards lightly regardless of design, i'm not sure you have any recourse. where a guy like brian wynn would glass a stock retro fish w/ a 6x4 deck or heavier, CI does every single stock board under 6'4" w/ a 4x4 deck. combo that w/ a low density blank & you've got a recipe for deck crush.
surfboards don't come w/ warrenties like a tv. best thing to do would be to take it to your local ding guy & have him add a deck patch of 4 or 6oz cloth on the deck to reinforce it.

 

it's not falling apart & unless you think those quarter size dimples are taking on water, they're nothing to worry about. based on the pic, they're cracks in the gloss coat, not the actual fiberglass.

 

1960's tech is 1960's tech. jump ahead 4/5 decades, dive into the current tech pool, and
savor the lovely warmth of the water. put another way DONT ASK FOR IT…C/I is a snowboard company.

 

Kind of a bummer...Seems that is pretty much the run of the mill life cycle of a basic PU stick though. Just get your ding guy to do a nice repair on her and move on. First fart in a new car seat, she ain't new no more. Do any of your other boards wear in that spot? Maybe the next time have your guy put a patch on your knee/heel spot. What was that cue delivered, tax,title and shipping charges? $800? Does your old lady know that? That's 2 new dishwashers and a coffee maker. Or 2 new sets of tires on the Camry. Can see where it hurts your heart. Seems this same thread is repeated constantly on this forum.

 

A few things to consider:

--you rode the board fell on it, stomped on it pretty hard, etc. all boards ding, get pressures...even heavy logs.

--Regardless of a "glass job," the foam also plays a part when it comes to this type of pressure denting/cracking of the glass. CI may have over cut the blank...crust to far past the crust and you'll have heavy pressure denting...even with a 6oz glass job. Something that you can't really QC...but depends on the machine cutter's atttitude, how many boards they have to cut...was it over scrubbed...etc.

--+1 what NJ said...but over a very long time it will likely take on water, but you're not going to get a warranty claim/refund. Basically product usage...you drove the car off the lot...If you're concerned about it take it to a shop...pay for the repair...they'll sand out the cracks in the hot coat and may glass it or just seal it--depends on the shop ;-). But depending on how badly your own board is..its not an urgent problem. Fix it when we have a flat spell--however, realize these type of dings always come back...you'll be in the same spot after the fix.

--I feel for ya...always a bummer to break in a new board...

 

Awesome...surprised they picked up the tab---glad the rep was so honest! good on you following through...

 

Good to hear they are gonna take care of it.

Hopefully it isn't a recurring issue. I don't really understand the 'crust cut' hypothesis, as was stated, but in my opinion, that's nothing a quick 80-grit sand and brush coating wouldn't fix.

Then again, I've never had a brand new board, so I should probably just STFU- when I get a ding I want to cry. I feel like a failure.

Like the kids in elementary school who have to take care of an egg for a week- the egg represents your child. All you have to do is NOT break the egg. Next thing you know, before the sun has even come up, you somehow crack the egg on a ceiling fan. FAIL.

 

Exactly.....If you ever do a have a "real" problem with a board like that get a shop or full time board builder/ding guy to help you with the contacting of the company in ?. They tend to blow off your average joe without some support.

 

Wow! I'm impressed!

Not really sure how the fix is gonna go but that nonetheless I'm really surprised you got the response you did!

CI isn't like they were back in the day. Nowadays they're just spittin boards out by the hundreds every day and are more of a marketing company.

I've said it once and a million more..... have a good local shaper do your work for half the price. Not to mention the quality and materials will be way better!