Surf Shop Experiences

Discussion in 'All Discussions' started by mattinvb, Apr 21, 2017.

  1. mattinvb

    mattinvb Well-Known Member

    Sep 9, 2014
    Quick backstory: saw a Chilli rare bird on craigslist a while back. Never heard of the shape (although I'm familiar with the brand), so I did a little research. Long story short, become super interested in the shape, but it sold by the time i decide I want to buy it. fast forward a few months, and I was down by hatteras yesterday to catch the recent swell that rolled through. Caught chest with the very occasional head high and glassy mostly by myself for the morning. Anyway, after surfing a few hours I roll to one of the local shops that I know carries this board I've been eyeing for a while. They are currently selling other boards of the same shaper for two hundred bones off. Tell the sales rep if he can knock between 150-100 off the board, I'll buy it right then and there. he gives me the usual bs about how he needs to ask the manager...whatever.

    Manager comes out, and I tell her that if she can work with me on the price, I'll buy right then and there. Goes through some "I need to check" crap. Mind you, everyone that I'm dealing with is in their mid-20s at best. She comes back, says sorry, this is the price. I let her know that the Chilli website says I can get the board direct from them for 75 less than the shop's asking price. Says that the website is wrong, and that the board can't be discounted blah blah blah. Then they all step back, leaving me holding the board. I give them a look that says I don't know why the fVck Im holding this, and hand it to the nearest sales associate. He looks bewildered, and doesn't say anything. I say sorry we can't come to an agreement, and leave.

    The last three or four times I've bought boards off the rack, the person selling me the board offers to knock usually between 50 - 100 off the price right off the bat. When I bought my minisimms last summer from my local shop (where I kinda know one or two of the guys who work there - as in I see them our surfing and at the shop), they offered to knock off 100 without me asking for anything.

    Not that I think I'm owed anything, but I was caught off guard that they passed up on a $700+ sale by refusing to knock a few bucks off the stated price.
    All this begs the question: what have y'alls experiences been?
  2. metard

    metard Well-Known Member

    Mar 11, 2014
    welcome to the retail surf shop mindset

    what have y'alls experiences been?

    [FONT=Verdana, Geneva, sans-serif] worse than that[/FONT]

  3. DonQ

    DonQ Well-Known Member

    Oct 23, 2014
    No one owes you anything...your not special.
    That's how it rolls.
    Last edited: Apr 21, 2017
  4. DawnPatrol321

    DawnPatrol321 Well-Known Member

    Mar 6, 2012
  5. archy 2.0

    archy 2.0 Well-Known Member

    Jul 5, 2012
    Yeah depends on the shop and who you know. The times they offered less they were prob trying to get rid of it to make room for new inventory. Was it Real Surf Shop by chance? Usually bigger shops are like any retail store. It's like trying to go to Macy's and asking the salesperson who works for $8/ hour for a discount.
  6. frothy cheese

    frothy cheese Well-Known Member

    May 6, 2016
    yeah bigger the shop the worse the employees in my experience. shop by me with one man show- nicest guy ive met. brave new world- uhh let me get my boss
  7. DonQ

    DonQ Well-Known Member

    Oct 23, 2014
    That may sound a little harsh but look at it this way.
    Do you expect the shop owner to give his employee the day off just to cover your savings?
  8. BassMon2

    BassMon2 Well-Known Member

    Jan 27, 2015
    That sucks. Iv never bought a big name board. At least not new.

    The shop i go to i absolutely love. The two main employees know me from the water. First time i went in was to order my first custom from them. Long story short i was recognized as that guy who's always the first guy in the water. Got the custom. Went back for a second a few months later. Same board but smaller. Daily driver and step up ate the same board in my quiver. Just diffrent sizes. Any way they took like 100 off. Got my custom mini. Same deal. Took money off without me having to ask. At this point any big purchase from there gets discounted.

    What i find really cool is this. Although it's small. My last custom i had my girl pick up since i was stuck at work and wanted it for the swell the next day. Well after grabbing the board for her he realized that's my board. Started talking to her about my other boards. The fact that he recognizes and remembers not just my face, but my boards is pretty cool. Makes me feel like I'm not just money walking in the door but instead a valued customer who they enjoy working with when creating a custom.
  9. berthpass

    berthpass Member

    Jan 19, 2010
    Just speculation but I'm sure it was Real as they are the only ones that sell Chill's around the area and they never give you a deal on anything. Buy a new $800 board and you still have to pay $2 a bar for wax. They are the department store of surf shops. Massive inventory but won't budge on price. Other places will work with you most of the time or at the very least, give you free wax and serious discounts on other gear after you buy your board. There are a few good souls that work there though. They just arent in charge of pricing and discounts.
    Last edited: Apr 21, 2017
  10. mattinvb

    mattinvb Well-Known Member

    Sep 9, 2014
    It was Real, just wasn't trying to call then out right off the bat
    That's been my experience with both big (WRV in my area) and small shops with every other time I've bought a board that I can remember since I figured out most shops will hook you up one way or another if youre not a total douche

    Now I think Ill just hit up sweetwater next time Im down visiting my parents just to spite the bastards I dealt with
  11. McLovin

    McLovin Well-Known Member

    Jun 27, 2010
    I think in general shops do not make a lot of money selling stock boards like that (except for popouts). You will probably be luckier if you convince them to throw a leash, traction pad, a t-shirt for free or for them to give you a good discount on fins
  12. Clownface

    Clownface Well-Known Member

    Jan 24, 2017
    I went into a local surf shop and they tried to sell me a Wendys tray with a leash attached. Then the store manager tried to flup my girl, the manager was a girl ( A D-1 fine girl ) After some strong negotiating I left with a threesome and a Womber Catch Surf board, then got mega action
  13. Barry Cuda

    Barry Cuda Guest

    Answer is: Don't buy off the rack. Go straight to maker/shaper and get what you want. Most will send board straight to your house, if you order, for instance, from California, etc.
    Custom boards are always the best. Always. No exception.

    And, btw, as an edit, that surf shop sold that Chilli within 1 hour to someone else for their asking price. Surfing is "in". They sell everything soon after arrival at the shop.
    Last edited by a moderator: Apr 22, 2017
  14. mrcoop

    mrcoop Well-Known Member

    Jun 22, 2010
    Went into a place up the road from me and was, "how are you doing today"...I hate going into a shop without a nice greeting, especially when they are right there...just a pet peeve of mine. Went in again cause I busted a fin and the person didnt know the difference between fcs and futures. Told them I needed fcs and kept handing me futures and told them there is a difference. She looked at me kinda dumbfounded. Still , not a big deal, just irritated me slightly.

    I will give them another shot...cause they are very convenient. Maybe I just caught them on a couple bad days, one being when they first opend up. Me and the wife love coffee too, tried that when we went in the first time...darn coffee was the hottest cup I ever had...maybe they worked that out too.
  15. CJsurf

    CJsurf Well-Known Member

    Apr 28, 2014
    If you're down that far go just a little further to Natural Art in Buxton and get the Buzbys to make you the right board.
  16. BassMon2

    BassMon2 Well-Known Member

    Jan 27, 2015
    I have a shop kinda like that literally a 2 min walk from my apartment. The owner actually grew up next door to my father and uncle's, back before he opened the shop and he was building boards in the garage. Now the kids run the show. They are knowledgeable, but im always treated poorly. Well maybe not poorly, you do get a greeting. But talked down to which is a pet peeve of mine.

    I told this story on here once. I went in for gloves. I know my suit, gloves, and boot sizes. Iv been wearing rip curl exclusively for years now. No need to try anything on. So anyway i went in for gloves knowing exactly what i want and need. My 3 mils are gloves, 5 mil lobster claws, and 7 mil mittens. I forget what i needed but they didn't have what i wanted. Lady walks up to me and asks if she can help. I asked if they had any rip curl whatever mil i was looming for in whatever style i wear that mil in. Very specific. She continues to pick random gloves up and trys explaining the difference between lobster claws and mittens to me like iv never surfed before. It's not a big deal, but it annoyed me. I'm in there allot and habe been going there for over 10 years, it's clear (or should be clear) that I'm not surfing for the first time. There way over priced anyway so i stopped going.

    Night and day difference between that shop and the shop i now go to that i mentioned before
  17. CJsurf

    CJsurf Well-Known Member

    Apr 28, 2014
    If its a big name board and new model there may be a policy from the manufacturer that all shops are supposed to adhere to regarding pricing. They are also much more willing to discount after boards have sat on the rack for a while. Boards have a shelf life before they lose that eye popping bright white look and once a board starts looking dingy compared to other fresher boards on the rack the shop will have a harder time moving it. They'd rather get it out the door before that happens.
  18. Zippy

    Zippy Well-Known Member

    Nov 16, 2007
    I know the shop of which you speak. Good for you giving them a shot, I refuse to. When they first opened they were interviewed in the paper and the owner commented that he opened the place because he "he felt it was time to give back to the community". When I read that I swore I would never set foot in there.

  19. Sandblasters

    Sandblasters Well-Known Member

    May 4, 2013
    REAL core guys are REAL..did brett barley try and sell you the board? when will he come back to the forme and ask for more votes?
  20. beachbreak

    beachbreak Well-Known Member

    Apr 7, 2008
    Scott, Carol, Curtis, they will not bs you. I would not set foot in REAL if my life depended on it. Well, maybe if my life depended on it.